Description

We have a current opportunity for a Trading Floor Desktop Support Engineer on a permanent basis. The position will be based in London. For further information about this position please apply.

Provide L1/L2 desktop and application support to traders and other front‑office users

• Troubleshoot issues related to Windows 11, O365, Outlook, network connectivity and hardware
• Support and maintain trading turrets, dealer boards, and voice systems
• Rapidly troubleshoot Excel pricing sheets, including broken formulas, incorrect references, or data link issues
• Assist with market data add‑ins (Bloomberg API, ICE, CME add‑ins)
• Manage incident tickets and escalate where appropriate
• Perform desktop builds, upgrades, and deployments using enterprise tools
• Support trading floor moves, device rollout projects, and hardware refresh plans
• Work closely with infrastructure, network, app support, and dev engineering teams
• Participate in shift patterns or on‑call rotations as needed
• Ability to create clear KB documentation
• 2-5+ years' desktop or trade‑floor support experience
  
  • Strong understanding of Windows OS, Active Directory, Microsoft 365
  • Advanced Excel debugging including formula tracing, named ranges, dependency checking
  • Ability to communicate effectively with front‑office users
  • Experience in a financial services or fast‑paced trading environment
  • Basic understanding of ITIL processes
  • Familiarity with Excel-based pricing models used in front‑office teams
  • Turret / voice trading systems (Cloud9)
  • SCCM/Intune
  • PowerShell scripting
  • Basic networking (DHCP, DNS, VLANs)
  • Understanding of equities, FX, fixed income, or derivatives workflows
  • ITIL Foundation
  • SQL query building basic level

To find out more about Huxley, please visit www.huxley.com

Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales