Description

We're partnering with a global alternative investment firm that's expanding its Application Support capability for the Macro trading business.

This team ensures a stable, resilient production environment, enabling investment professionals to operate with confidence while driving improvements across incident response and application reliability.

You'll be stepping into a high-impact leadership role with a mandate to shape processes, strengthen communication channels, and elevate how trading systems are supported across the business.

What You'll Be Doing

• Lead the build-out of the application support function for Macro trading
• Act as the senior escalation point for complex incidents and outages
• Manage communications with end-users, traders, and senior technology stakeholders
• Oversee onboarding workflows including access management, setup, and user limits
• Train and mentor team members; maintain and improve documentation
• Review and enhance support processes, driving automation and consistency
• Partner with tech teams and users to define and deliver project plans
• Manage day-to-day team operations, including reporting on incident/request metrics

What You'll Bring

• 5+ years' application support experience in financial services
• Strong SQL and scripting capability
• Hands-on Unix experience
• Proven ability to manage major outage communication and drive incident resolution
• Knowledge of order management workflows
• Strong stakeholder management and communication

This is an opportunity to take ownership of a critical support function and work closely with global investment and technology teams.